COVID-19 – Our role and responsibilities

We have rolled out a continuity plan to maintain an operationally efficient and safe working environment. These measures to keep our business 100% operational throughout these challenging times. We are following the Ministry of Health’s current guidelines (New Zealand) and have rolled out a continuity plan to maintain an operationally efficient and safe working environment. While the wellbeing of all staff, customers and community is paramount, we are confident that we will be able to maintain our level of supply and support to keep people safe when working at height.

As part of our continuity plan, we have taken preventative measures to limit any physical contact by postponing all domestic air travel and face to face meeting with our Sales Team, with immediate effect. Although there will be no direct contact with our Sales Team, we will continue to provide the same level of support through alternative channels. If required, our team are fully prepared to operate remotely at any given time. Much of our business is already conducted digitally, we have increased our communications and virtual meeting capabilities so we can continue communication regardless of location.

What we are doing

  • Out premises fully operational with a continuity plan to maintain an operationally efficient and safe working environment.
  • Our team will continue to process product orders as per usual via email and phone.
  • Stock levels remain stable and freight is continuing to arrive.
  • Stock dispatching remains as per usual.
  • All face-to-face meetings have been postponed until further notice.
  • Our Sales team will continue to assist by non-direct means. This will include virtual meetings and phone calls.
  • All domestic travel is postponed until further notice.
  • PBI Height Safety is adhering to the Ministry of Health’s current guidelines.
  • PBI Height Safety will continue to provide updates if the situation changes.


We are closely monitoring updates form our logistics partners and will keep you up-to-date with any new developments.



answer any questions you might have, a dedicated page has been created on the PBI website –


New Zealand Couriers

  • For businesses – please have easily accessible delivery and pick-up points that minimise person-to-person proximity.
  • Consider sending parcels ‘non-signature required’ – this will expedite the delivery process and help further limit human contact. You will still have a time stamped ‘proof of delivery’ (POD) for all deliveries.
  • Understand those essential service deliveries may need to be processed with priority in our delivery network.
  • Work with your courier – there is a need for social distancing (that we insist they observe), many are facing unusual pressures with changes in delivery processes (that are designed to keep you and them safe).

We strongly recommend having an ‘Authority to Leave’ barcode installed at your premises (to allow your deliveries to be left in a safe place when you are not available).  If your business has changing courier requirements (international or domestic), talk to us about the best way we can assist. We are a flexible business and have access to all modes of domestic and international transport, be it dedicated point-to-point, road and air services.


Aramex New Zealand

New protocols in place to prioritise the health and safety of couriers and customers
We have temporarily updated our delivery protocols to limit interaction between courier and receiver, these are summarised below:

Blanket Authority to Leave Policy
From 17 March 2020, a blanket Authority to Leave service will be put in place for all residential and business deliveries. To minimise physical contact, Courier Franchisees will be required to leave customer parcels at a safe location out of public sight at the designated delivery address.

We encourage all customers to make this process even more effective by completing a Permanent Authority to Leave form specifying a designated safe location.

Signature Required Services
If a ‘Signature Required’ service is in place; all Courier Franchisees will be required to take a photo as proof of delivery if able to leave in a safe and secure place. Otherwise, the item will be available for uplift from your local depot.

Depot Collections
For local depot collections, customers will be required to exercise caution and leave a natural gap (we advise approximately 2 metres) between themselves and depot staff during interaction.

International Services 
Please be aware that all international outbound flights are currently under review, we anticipate delays in transit time due to flight cancellations and suspensions. We will continue to update you as alternative routes are determined and we receive firm clarification from our carrier.

Safety, guaranteed.

All of our products are manufactured in ISO-9001 accredited factories, is marked with CE compliance and conforms to all relevant AS/NZS and EN safety codes.

Our production ensures you perfect quality through strict inspection and testing during manufacturing and sales processes.

Can we help you with

We're committed to providing the best customer service, and each team member is fully trained in height safety so we can help you with any questions you have about any of our products.