Skip to content


Thank you for choosing ZERO Height Safety for your fall protection Protective Equipment (PPE). We are committed to providing high-quality products designed to ensure your safety in various work environments. As part of our commitment to quality and customer satisfaction, all ZERO Height Safety products come with a comprehensive manufacturer’s warranty.


Warranty Coverage

ZERO Height Safety warrants our fall protection, abseil, and helmet PPE against defects in materials and workmanship for a period of two (2) years from the date of purchase. During this warranty period, if any defects arise under normal and proper use of the product, we will repair or replace the defective product at our discretion, free of charge.


Warranty Exclusions

It’s important to note that this warranty does not cover damage resulting from misuse, abuse, neglect, accidents, alterations, improper maintenance, or failure to follow the manufacturer’s instructions and specifications. Any modifications made to the product outside of the manufacturer’s specifications will void this warranty. Additionally, this warranty does not cover normal wear and tear, cosmetic damage, or damage caused by acts of nature or unforeseen circumstances.


Claim Procedure

In the event that you believe your ZERO Height Safety product is defective and eligible for warranty service, please contact our customer service team at [insert contact information] within the warranty period. Our team will guide you through the warranty claim process, which may include providing proof of purchase and a description of the issue. Upon verification of the warranty claim, we will work diligently to resolve the issue in a timely manner.


Limitation of Liability

Under no circumstances shall ZERO Height Safety be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products, including but not limited to lost profits, loss of business, or injury to persons or property. Our liability is strictly limited to the repair or replacement of the defective product, as provided in this warranty statement.


Rights and Remedies

This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction. Your satisfaction is our priority, and we strive to uphold the highest standards of quality and service in every aspect of our business.



We're committed to providing the best customer service, and each team member is fully trained in height safety so we can help you with any questions you have about any of our products.